Cancellation Policy
(Stornierungsbedingungen)
Cancellation Timeframes
More than 48 hours before appointment
Free cancellation. Full refund if any payment was made.
24–48 hours before appointment
Cancellation is possible but a fee of 50% of the service price may apply.
Less than 24 hours before appointment
The full service price may be charged. We understand emergencies — please contact us directly.
How to Cancel
To cancel your appointment, please contact us as soon as possible:
- Email: hello@sanaaglam.com
- Phone: +49 123 456 7890
Please include your name, appointment date, and the reason for cancellation.
Rescheduling
If you need to reschedule rather than cancel, please contact us at least 48 hours before your appointment. We will do our best to accommodate an alternative date and time.
No-Shows
If you do not show up for your appointment without prior notice, the full service price may be charged. Please let us know as early as possible if you cannot make it.
Cancellations by Sanaa Glam
In rare cases, we may need to cancel or reschedule your appointment due to illness or unforeseen circumstances. In such cases, we will contact you as soon as possible and offer an alternative appointment or a full refund.